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| Dealing with the Real Estate Client from Hell |
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| Written by Carolyn Capalbo |
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Boundaries also need to be established concerning what your expectations are. You have the right to expect a clear picture of what Mrs. Snigglesworth wants to accomplish with your help. If she needs assistance finding a new home, by all means give her your best. However it is her job to tell you that she wants only 3 or more bedrooms for her next home or that she does not want to live next to the warehouse district. If you find that she keeps adding criteria to her “ideal” home list and expecting you to exercise clairvoyance to find it out, you should have a talk with her to determine what she really wants. You don’t have to take insults or rude behavior from your client; if Mrs. Snigglesworth does or says things that are objectionable, it is perfectly okay to tell her so in a professional manner. “I don’t appreciate that. Please do not speak that way to me again” is fine, as is “I realize that you’re very busy, but I’m very busy too and if you are more than 10 minutes late again, I will reschedule the walkthrough.” If all else fails, you can consider referring Mrs. Snigglesworth to another agent. You will lose out on the commission, but you could possibly get a referral fee and the sweet, sweet knowledge that you will never be at her beck and call again. Consider this step carefully before you commit yourself, but if the situation is truly intolerable, perhaps a referral is better than losing your temper and saying things you might regret later. Dealing with the Mrs. Snigglesworths of the world can be extremely difficult, especially when you are doing your best and are not receiving any appreciation for it and your business relationship with your client seems to drag on with no end in sight. However, by setting boundaries, standing up for yourself and determining where your point-of-no-return is, you can feel better about dealing with her and her ilk. Carolyn Capalbo |
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